Our commitment to privacy
Birchmead is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
What personal information we collect
We may collect the following types of personal information:
- Contact details including your name, email address, phone number, and postal address
- Enquiry details and correspondence you submit through our Website or by email
- Investment or property interest details where relevant to our services
- Technical information such as your IP address, browser type, and pages visited on our Website
- Any other information you voluntarily provide to us
How we collect personal information
We collect personal information in the following ways:
- Directly from you when you complete a contact or enquiry form on our Website
- When you correspond with us by email, phone, or in person
- Automatically through cookies and analytics tools when you browse our Website
- From third parties such as marketing partners or referrers, where permitted
How we use your personal information
We use personal information for the following purposes:
- Responding to your enquiries and providing information about our projects and services
- Managing our business relationships and communications with you
- Sending you updates, news, and marketing communications about our projects (where you have consented)
- Improving and personalising your experience on the Website
- Complying with our legal and regulatory obligations
- Internal administration, record keeping, and business planning
Disclosure of personal information
We do not sell your personal information to third parties. We may disclose your personal information to:
- Our employees, contractors, and related entities who need access to carry out our services
- Service providers and partners who assist us in operating our Website and business (such as IT providers, analytics platforms, and marketing agencies)
- Professional advisers including lawyers, accountants, and financial advisers
- Government agencies or law enforcement bodies where required by law
Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information in accordance with the APPs.
Cookies and analytics
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files placed on your device. You can control or disable cookies through your browser settings; however, this may affect the functionality of the Website.
We may use third-party analytics tools such as Google Analytics to understand how visitors interact with the Website. These tools may collect information in an aggregated, de-identified form.
Storage and security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information may be stored on secure servers, which may be located in Australia or overseas. Where information is stored or disclosed overseas, we take steps to ensure it receives appropriate protections.
Despite our efforts, no data transmission over the internet or storage system can be guaranteed as completely secure. If you have concerns about the security of your information, please contact us.
Access and correction
You have the right to request access to the personal information we hold about you and to request correction of that information if it is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.
In some circumstances, we may be required by law to refuse access or correction requests. If we refuse, we will provide written reasons.
Marketing communications
If you have provided us with your contact details and consented to receive marketing communications, we may send you information about our projects, news, and events. You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions in any communication we send you.
Links to other websites
Our Website may contain links to third-party websites. This Privacy Policy applies only to information collected through our Website. We are not responsible for the privacy practices of other websites and encourage you to review their respective privacy policies.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website with a revised effective date. We encourage you to review this page periodically to stay informed.
Complaints
If you believe we have not handled your personal information in accordance with this Privacy Policy or the APPs, please contact us in the first instance. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
For any questions, concerns, or requests relating to these Terms of Use or our Privacy Policy, please contact:
Birchmead
Website: birchmead.com.au
Email: admin@birchmead.com.au
Postal Address: PO Box 133, West Perth WA 6872